For Standard Models (In-Stock):

We can ship within 7 to 15 days after receiving your confirmation or down payment. We typically stock our best-selling models to ensure rapid dispatch.

For Customized Orders (BTO - Built to Order):

If you require specific configurations (such as specialized attachments, custom paint, or rubber tracks vs. steel tracks), the delivery time is approximately 20 to 40 days. This timeframe includes the design confirmation, dedicated production, and rigorous quality testing.

How to get a quote?

Thank you for your interest in our products! In order to provide you with the most accurate and timely quotation and ensure that the equipment fully meets your needs, please contact us through the following methods and provide the necessary information:

Detailed information you need to provide:
Required tonnage/model: Please inform us of the equipment tonnage or specific model you are interested in, so that we can match the corresponding product specifications for you.

Target market/countries of use: Different countries and regions have their own certification requirements for machinery and equipment (such as CE, EPA, etc.). Understanding the target market helps us confirm the compliance of our products.

Configuration details: such as engine brand, chassis type, additional features (such as air conditioning, air-conditioned cab, emission standards, etc.) or other customization requirements. Detailed configuration specifications ensure accurate and error-free pricing.

Order quantity: The quantity directly affects the unit price and production cycle. Please inform us of your estimated purchase quantity.

Transportation terms: Please specify your preferred trade method (such as FOB, CIF, DDP, etc.), so that we can calculate the logistics costs and arrange an appropriate transportation plan.

How to submit information?
Online inquiry form: You can directly [fill in the inquiry form] on our website (link provided), upload relevant documents or specify special requirements.

Contact us via email: Send an email to [sales@example.com] (please include the email address), and kindly indicate the subject as "Inquiry + Product Model".

Online customer service/phone: You can also reach us directly through the online customer service feature located in the lower right corner of the website, or by calling +86 19527819327.

Our commitment:
Upon receiving your inquiry, our sales engineer will provide you with a detailed quotation and relevant technical documents (such as product manuals, certification documents, etc.) within 12 hours. In case of holidays or special circumstances, the response time may be slightly delayed, and we will inform you in advance.

Kind Reminder:
If you are unable to provide all the information at the moment, you are welcome to contact us first. We will provide you with a preliminary estimate based on the available information.

If you require samples or special testing, please specify them during the inquiry process, and we will tailor a solution for you.

We look forward to your inquiry, and we will serve you wholeheartedly!

Do you support customization (OEM/ODM)?

Absolutely! We offer comprehensive customization services to meet your specific requirements:

• Custom colors – Match your brand identity or project aesthetics.

• Custom logos and branding – Apply your logo, decals, and company colors for a professional look.

• Custom accessories – Equip the machinery with specialized attachments or features as needed.

• Performance upgrades – Tailor engine power, hydraulic systems, or track configurations for optimal performance.

• Full OEM/ODM manufacturing – From concept to production, we can develop entirely new models based on your specifications.

Our experienced R&D team works closely with clients to ensure every detail aligns with their operational needs and market standards. Just let us know your requirements, and we’ll provide a customized solution along with a detailed quote within 12 hours. Feel free to contact us with your ideas!

How do you guarantee product quality?

We take product quality seriously at every stage of the manufacturing process. Our commitment to reliability and performance is backed by the following measures:

• ISO 9001-Certified Quality Management System
  Our production facilities operate under internationally recognized quality management standards, ensuring consistency and continuous improvement across all processes.

• 48-Hour Factory Testing Before Delivery
  Every machine undergoes a minimum of 48 hours of rigorous testing—including hydraulic, electrical, and operational performance checks—to ensure it meets our strict quality benchmarks before leaving the factory.

• Premium Global Component Partners
  We partner with world-renowned brands to ensure durability and performance. This includes engines from Kubota and Yanmar, hydraulic systems from Eaton, and other trusted suppliers for key components.

• End-to-End Inspection Process
  Quality control is integrated throughout the production cycle:

  • Raw material inspection upon arrival

  • In-process checks during assembly

  • Hydraulic system testing before final assembly

  • Complete machine performance testing prior to packaging

This multi-layered approach ensures that every machine we deliver is safe, reliable, and ready to perform under demanding conditions. If you'd like to learn more about our quality certifications or request test reports, we're happy to provide further documentation.

What shipping methods do you offer?

We offer flexible and reliable shipping options to ensure your equipment arrives safely, on time, and at the most competitive cost. Depending on your location and order size, we can arrange:

• Full Container Load (FCL) – Ideal for large orders, your machinery is shipped in dedicated containers for maximum security and efficiency.

• Less than Container Load (LCL) – A cost-effective solution for smaller orders, where your equipment is shipped alongside other cargo in a shared container.

• Roll-on/Roll-off (Ro-Ro) Shipping – Perfect for heavy machinery and vehicles, allowing equipment to be driven directly onto the vessel for safe and convenient transport.

• Rail & Road Transport – Available for specific regions, offering efficient overland delivery options.

• DDU / DDP Service – We can handle door-to-door delivery with customs clearance included, available upon request for a hassle-free experience.

Additional Shipping Support:

• Real-time shipment tracking provided once your order is dispatched.

• Professional packaging & securing to prevent damage during transit.

• Customs documentation assistance to ensure smooth clearance at your destination.

No matter which method you choose, we work with experienced logistics partners to ensure your machinery reaches you in perfect condition. Contact us with your delivery location and preferences, and we'll recommend the most suitable shipping solution for your needs.

What is the warranty period?

We stand behind the quality and reliability of our equipment. Our warranty is designed to give you peace of mind and is structured as follows:

• 12-Month Comprehensive Warranty
  The entire machine is covered by a 12-month warranty from the date of delivery, protecting you against any manufacturing defects in materials or workmanship under normal use.

• Extended Warranty on Key Components
  Critical parts, such as the engine, hydraulic pump, and hydraulic motor, are backed by the original manufacturers' global warranty policies. This often provides additional coverage and access to their worldwide service networks.

• Lifetime After-Sales Technical Support
  Our commitment doesn't end with the sale. We provide lifetime technical support to assist with any questions you may have about operation, maintenance, or troubleshooting.

• Comprehensive Documentation & Spare Parts
  Every machine comes with a detailed operating instructions manual. Furthermore, we guarantee a stable supply of genuine spare parts to ensure your equipment remains operational for years to come.

If you have any specific questions about warranty terms for a particular model or component, please feel free to contact us. We are here to help.